February 2018 product update: An updated dashboard and interactive alerts system

This article was co-authored by Vincent Tseng, a Principal Engineer at Umps Health, and Adam Jahnke.

As many businesses went on break over summer, we were busy implementing a number of new features developed based on your feedback. As always, if there’s anything else you would like to see please contact us on info@umpshealth.com. We’d love to hear from you.

Umps Health’s dashboard now displays when appliances like the TV and bedside lamp are turned off

We collect a lot of data. The challenge has always been how do we make sense of that data, and present insights to family and older people that allow them to take action.

To simplify our dashboard, up until now we’ve only displayed when appliances were activated but not when they turn off. This isn’t a problem for the kettle, microwave or refrigerator as these appliances are only on for a few minutes, so the ‘on’ and ‘off’ action are associated with the same activity. However, it is useful to know when a person has switched off the TV or bedside lamp (or if they haven’t!), as these sometimes occur hours after switching them on.

Because of this, we’ve recently upgraded our dashboard to display ‘off’ events for certain appliances, providing a a clearer overview into an older person’s routine. Users will now notice these events appearing as hollow circles in the Activity Summary screen. Our alerts system (which has always considered the off-states) will continue to account for changes in these activities.

We’ve introduced an interactive alert system for people to manage their own health

Carers Australia define carers as “people who provide unpaid care and support to family members and friends who have a disability, mental illness, chronic condition, terminal illness, an alcohol or other drug issue or who are frail aged”. Collectively, they undertake more than 1.9 billion hours of care in Australia every year. If we were to replace that care, it would cost 60.3 billion dollars, making carers the backbone of Australia’s society.

From our work with carers, we decided that our system should focus on supporting the relationship between an older person and their family member rather than replacing it. We design our technology to empowering family members to deliver care more effectively and balance caregiving with living.

However, over the past 6 months we’ve received an increasing number of enquiries from people managing their own care. These people are highly independent, and don’t want alerts going to their family members before they’ve had a chance to manage their own care.

To accommodate for this, we’ve introduced a new alerts system. In this system, people managing their own care can interact with our alerts system by text message before an alert is escalated to a family member or friend. For example, if a person hasn’t boiled the kettle that morning they would receive the message to their phone. If they are OK, they can reply to text message and the alert will be cancelled. If there’s no response to the message with a defined period (we typically set this to 15 minutes), alerts will be sent to a nominated family member.

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